5 steps to planning an Automate project

According to a 2017 study by SnapLogic, 90% of employees are burdened with boring, repetitive tasks throughout their workday. McKinsey, meanwhile, estimates that 40% of workers spend at least 25% of their working week on repetitive tasks. Power Automate is a Microsoft-developed tool to fully automate such tasks and let employees focus on the parts of their job they enjoy. …

5 things we think will happen with cloud in 2021

The pandemic has created a challenging and threatening environment for businesses over the last year. Perhaps a silver lining to a bleak 2020 was that many teams were forced to modernise their IT practices in order to remain buoyant. With mass adoption of cloud solutions to enable flexible working, and an unprecedented surge in AI and machine learning, it feels …

How to make a successful cloud migration

The cloud provides businesses with the opportunity to improve operations, agility, security, cost efficiency and flexibility. It is important, however, to remember that unless you can successfully migrate to the cloud and then leverage the benefits, the opportunity may remain untapped. A cloud migration that is performed inefficiently or incorrectly won’t net the return on interest that organisations are looking …

Call Recording, is it important?

The importance of call recording for key industries When you think of call recording, you might think of a robot telling you that everything you say will be saved for later use. For some, it’s an annoyance, but most likely don’t think twice. For those employees working in call centres, financial, or legal services, however, you’ll know that call recording …