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Straight answers on IT, security & AI for UK businesses

Search every answer on IT support, cyber security, Cyber Essentials, Microsoft 365, broadband, phones and AI, or jump to your question.

  • 311 answers across 18 topics
  • NCSC Assured Service Provider
  • Updated
Straight answers

How much does Cyber Essentials cost?

The IASME fee is £320–£600 + VAT. Our readiness help starts from £395 + VAT. Read the answer

What are you trying to do?

Something’s brokenPrinter, password, email, slow PCWhat will it cost?Managed IT, Cyber Essentials, CopilotSwitching IT providerHandover, contracts and onboardingGet Cyber EssentialsCertification, scope and timelinesAI and CopilotSafe use, policy, shadow AI, costWe’re a charityNon-profit licences and trustee duties
Browse

Every topic, one place

This FAQ should help with most of your questions. Pick a topic below, or search for what you need.

Managed IT Support21 answersWhat an MSP does, how support works, SLAs and switching.
What an MSP does, how support works, SLAs and switching.Managed IT SupportAll Managed IT Support answers
Cyber Security30 answersRansomware, MFA, scams, insurance and incident response.
Ransomware, MFA, scams, insurance and incident response.Cyber Security serviceAll Cyber Security answers
Cyber Essentials16 answersCertification cost, scope, timelines and what happens if you fail.
Certification cost, scope, timelines and what happens if you fail.Cyber Essentials serviceAll Cyber Essentials answers
Microsoft 36550 answersLicences, security, Teams, Outlook and datacentres.
Licences, security, Teams, Outlook and datacentres.Microsoft 365 SupportAll Microsoft 365 answers
AI for Business42 answersCopilot, ChatGPT, shadow AI, policies and costs.
Copilot, ChatGPT, shadow AI, policies and costs.AI Readiness SprintAll AI for Business answers
Compliance & Data Protection24 answersGDPR, Purview, DLP, policies and audits.
GDPR, Purview, DLP, policies and audits.All Compliance & Data Protection answers
Business Internet25 answersBroadband, FTTP, leased lines and the PSTN switch-off.
Broadband, FTTP, leased lines and the PSTN switch-off.Business broadband & leased linesAll Business Internet answers
Business Phones & VoIP35 answersHosted telephony, number porting and Teams calling.
Hosted telephony, number porting and Teams calling.Phone systems & VoIPAll Business Phones & VoIP answers
Networking & Wi-Fi20 answersCabling, Wi-Fi design, VPNs and site surveys.
Cabling, Wi-Fi design, VPNs and site surveys.All Networking & Wi-Fi answersAll Wi-Fi answers
Backup & Disaster Recovery14 answersBackup you can trust, restore times and ransomware recovery.
Backup you can trust, restore times and ransomware recovery.All Backup & Disaster Recovery answers
Penetration Testing10 answersWhat a pen test is, how often, and what happens next.
What a pen test is, how often, and what happens next.All Penetration Testing answers
Support & Self-Help26 answersQuick fixes for printers, passwords, email and slow PCs.
Quick fixes for printers, passwords, email and slow PCs.All Support & Self-Help answers
Charity IT12 answersNon-profit licensing, trustees’ duties and budget-friendly security.
Non-profit licensing, trustees’ duties and budget-friendly security.All Charity IT answers
Billing & Pricing7 answersLeasing, asset finance and what things cost.
Leasing, asset finance and what things cost.All Billing & Pricing answers
Domains, Websites & Digital Marketing14 answersDomain names, email protection and getting found online.
Domain names, email protection and getting found online.All Domains, Websites & Digital Marketing answers
IT Recycling17 answersWEEE, certified data wiping and disposal certificates.
WEEE, certified data wiping and disposal certificates.IT recycling serviceAll IT Recycling answers
About ABCOM19 answersWhere we are, who we work with and how onboarding works.
Where we are, who we work with and how onboarding works.All About ABCOM answers
Guides3 answersLonger how-tos and explainers.
Longer how-tos and explainers.All Guides answers
Full article indexEvery article, grouped by topic.

The questions we get asked most

Short, answer-first, with the source page so you can check it.

ABCOM team members talking through a support job at our Burgess Hill office
How much does managed IT support cost?

Managed IT support is priced per user per month: Core is £65, Core Secure is £89 and Core Assure is from £129 (with a minimum monthly fee), all excluding VAT. Core Secure adds continuous vulnerability monitoring, a security baseline, Cyber Essentials-aligned controls and monthly security reporting.

Example: 20 users on Core costs £1,300 a month. Start on a 90-day agreement or choose 12 months; then 1 month notice.

Source: Managed IT Services Can we cancel the contract?

How do you take over from our existing IT provider?

Through a managed handover. We review your Microsoft 365 or Google setup, licences, devices and security, coordinate with your outgoing provider, and visit your site to document the equipment your team relies on.

You receive a prioritised red/amber/green plan and regular progress updates.

Source: How will you handle the transition?

Is ABCOM an NCSC Assured Service Provider?

Yes. ABCOM has been recognised as a National Cyber Security Centre (NCSC) Assured Service Provider under the Cyber Advisor (Cyber Essentials) scheme: our Cyber Advisors are independently assessed by IASME for the NCSC and help organisations put the five Cyber Essentials controls in place.

We help organisations achieve Cyber Essentials and IASME Cyber Assurance (Level 2).

Source: NCSC Assured Service Provider announcement

How much does Cyber Essentials cost?

The IASME certification fee is £320–£600 + VAT depending on your size. Our readiness help starts from £395 + VAT depending on how much needs fixing.

We confirm a fixed price after a free readiness call.

Source: Cyber Essentials pricing How much does Cyber Essentials cost in the UK? NCSC: Cyber Essentials overview

Do you support charities?

Yes. We work with many charities across Sussex, helping them use Microsoft’s non-profit licensing, stay secure on a limited budget and meet their trustees’ responsibilities.

Source: What should a charity expect from an MSP?

Where is ABCOM based and which areas do you cover?

Unit 3, Ashwyn Business Centre, Burgess Hill, West Sussex RH15 8QY. We support businesses and charities in Burgess Hill, Haywards Heath, Crawley, Brighton and across Sussex, with remote support for teams further afield.

Office hours: Monday to Friday, 8am to 6pm. Call 01444 871 200.

Source: IT support in Burgess Hill What areas do you service?

Popular answers

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  3. Where are the Microsoft datacentres located in the UK?
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  5. What Does Your Onboarding Process Look Like?

The services behind the answers

Prefer to talk it through? Each topic maps to a service page.

Managed IT SupportCyber SecurityCyber EssentialsMicrosoft 365 SupportBusiness Broadband & Leased LinesPhone Systems & VoIPAI Readiness SprintIT Recycling
Can’t find it?

Talk to a person who picks up the phone.

A small Burgess Hill team, open Monday to Friday, 8am to 6pm. Book a free 20-minute call and we’ll talk it through.

Book a free 20-minute call

Or call 01444 871 200, email hello@abcom.co.uk or use our contact page.

Shadow AI CheckFree 3-minute quiz. 10 questions, no sign-up for your score.Cyber Essentials readiness quizSee how ready you are before you pay for certification.
Full article indexevery article, grouped by topic

Sources and further reading

How to read this page. Pricing and process figures come from ABCOM’s published service pages, linked beside each answer. Figures and guidance from outside ABCOM are attributed to their source above and were checked on 1 October 2026. This hub is general guidance, not legal advice.