FAQ

How do I download or reinstall Office 365?

  1. Step 1: Sign in to download Office. …Go to www.office.com 
  2. Step 2: Install Office. …
  3. Step 3: Activate Office. …
  4. Step 1: Sign in and install Office. …
  5. Step 2: Install Office. …
  6. Step 3: Launch an Office for Mac app and start the activation process.
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How to use the Out of Office Assistant in Outlook

For Microsoft Office Outlook 2019, Outlook 2016, 2013, 2010 and Outlook for Office 365

  1. Click the File tab, and then click the Info tab in the menu.
  2. Click Automatic Replies (Out of Office)
  3. In the Automatic Replies dialog box, select the Send Automatic Replies check box.
  4. If you want to specify a set time and date range, select the Only send during this time range check box. Then set the Start time, and then set the End time.
  5. In the Inside my organization tab, type the message that you want to send within your organization, and in the Outside my organization tab, type the message that you want to send outside your organization.
  6. Click OK.
  7. If you selected the “Only send during this time range” option in step 4, the Automatic Replies (Out of Office) feature will continue to run until the date and time set for the End Time in step 5 is reached.
    Otherwise, the Automatic Replies (Out of Office) will continue to run until you repeat step 1 and select the “Do not send automatic replies” option.
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Teamviewer remote access

Teamviewer allows our technical staff to gain secure access to your systems to assist in fixing or diagnosing IT issues.

Its secure and well established.

Please download form this link:

https://abcom.co.uk/download-team-viewer/

Security information here:

https://www.teamviewer.com/en/trust-center/security/

 

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My internet is very slow, what can I do?

Is the problem just you or are your collegues affected?

Have you added any new hardware for example , NAS drive or media player

or have you added any software such as Google Drive or any other services.

Are any machines on the network streaming or downloading large files, for example Netflix, Google Drive?

All these things can play havoc with bandwidth.

Rebooting your machine tends to fix many issues.

Checking the actual hardware specification may be an iissue, ann older machine will begin to struggle.

If the problem continues try running a speedtest and checking back, we should help you determiine what speeds you should be expecting.

Keeping a log on as to when the issues occur can help us.

http://www.speedtest.net/

 

 

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Troubleshooting Workflow diagram if the internet is not working

Please find some preliminary steps to take should the broadband provisioning not work.

Technical flowchart for Internet troubleshooting

 

 

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How to add Office 365 Email to iPhone

Open settings and scroll down to mail

Open mail and then click accounts at the top

Click add account

Exchange

Password: (enter your password)

Email: (your email address)

Description: whatever you want so you know what account it is on your phone

Click next.

5 Green sliders show and you can use these to choose what you want to add.

Mail- leave ticked

Contacts- Untick if you don’t want your email contacts on your phone.

Calendars- Untick If you don’t want your work calendar on your phone.

Reminders- Untick if you don’t want work reminders about appointments in your calendar.

Notes- Untick

The account should now be configured and usable.

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Setting Office 365 on Android device

Tap Settings

Tap Accounts

Tap Add Account.

Tap Microsoft Exchange ActiveSync or Corporate.

Enter your Email address and Password.

If you see a Domain\Username field, enter your full email address.

 

 Note: If Domain and Username are separate fields, enter your full email address in Username, and leave Domain blank.

  1. If you see a Server field, enter outlook.office365.com.
  2. Tap Next.
  3. To complete auto configuration, tap Ok.
  4. Select the Account options you want to use. Selecting a longer sync period will show you more calendar information and email, and require more memory.
  5. Tap Next.
  6. Tap Microsoft Exchange ActiveSync, to see the display name for your email account. You can change the display name, here.
  7. Tap Next, and you will see your inbox.
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How can I have 2 Microsoft windows side by side on the same display?

Yes you can , you can even have dual  screens side by side.

NOTE: On multiple monitors, continually pressing a keyboard shortcut combination below will have the active window snap to the side and scroll in the direction of the arrow key through multiple monitor screens.

( = Windows-key, RA = Right Arrow, LA = Left Arrow, UA = Up Arrow, DA = Down Arrow)

On a Single Display

  • + LA = Snap the current active window to the left side of the screen, or unsnap a window that is snapped to the right side of the screen.
  • + RA = Snap the current active window to the right side of the screen, or unsnap a window that is snapped to the left side of the screen.
  • + UA = Maximize the current active window to full screen.
  • + DA = Minimize the current active window to the taskbar.

On a Dual Display

  • Active window on right display:
    • + RA = Snap to the right on the right display
    • + LA = Snap to the left on the right display
    • + LA + LA (LA two times) = Snap to the right on the left display (change display)
  • Active window on left display:
    • + LA = Snap to the left on the left display
    • + RA = Snap to the right o the left display
    • + RA + RA (RA two times) = Snap to the left on the right display (change display)
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How does the IT Support process work?

Refer to this FAQ as a general starting point and maybe the resolution is already listed.

If not then please log a Ticket with our IT Support Helpdesk.

There are 3 simple, easy ways of logging a Ticket.

  1. By emailing,  help@abcom.co.uk
  2. By telephone 01444 871200 option 1
  3. By clicking on the support icon on your workstation.

Once you have reached out then one of our engineers will arrange to remotely connect to your computer.
As soon as you enable access we begin the troubleshooting process.

We will keep in touch with you whilst we correct the problem. Once we are happy and we’ve confirmed the fix then we will close the ticket.
If the problem recurs, just get in touch. We can easily reopen the ticket as it is already in the system for reference.

 

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What is a computer virus?

In today’s world, a computer virus is  a piece of software, a program that has been intentionally created to cause a user hassle,  or spread to other computers, or ultimately destroy the data on a computer. To help prevent a computer from becoming infected by a virus, developers have produced anti-virus programs that stay active on the computer, helping to protect it. It is important to realize that many computers do not come  with these already installed and that if computers do come with these programs, the programs may expire within 90 days.

We recommend centrally managed Antivirus suites, regular backups and well informed staff to avoid serious impact to your data.

Talk to us for how to achieve this quickly and effectively.

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There is no display on the monitor, what do I do now?

Double-check that the power is on. If there is no power light (green, blue or orange light)  seen on the monitor, then try pressing the power button until the display appears. If your computer monitor was on and you’ve stepped away from the computer for a while, and upon returning the screen is blank, it is likely that the computer is asleep.Try moving your mouse, clicking the mouse buttons, and/or pressing a key (space bar, arrow keys) on the keyboard to wake it up. Make sure that the monitor is connected properly to the back of the computer  and all power is on.

 

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Why can I not open email attachments?

If you have ever encountered an attachment that you couldn’t open, it was probably because you don’t have the software necessary to view the file.

If you don’t have Adobe Reader or another PDF-compatible program, you won’t be able to open that document.

The usual suspect is the .pdf file, for which you can download a free PDF reader. If your problem involves a different file format, a quick search on the attachment’s file extension (the three letters after the full stop in the filename) should tell you what type of program you need.

Contact the sender of the attachment, perhaps an alternate version or format of the attachment is available.

 

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Why is my printer not printing?

Let’s assume that your printer’s drivers are up-to-date and that it has enough paper and ink or toner to print. Try turning the printer off and on. Unplug the printer and plug it back in.

Check your printer’s print queue by looking for the printer icon in the system tray and double-clicking it. The print queue shows you the status of each job as well as the general status of your printer.

The print queue shows you the status of each job as well as the general status of your printer.

The print queue is your best bet for troubleshooting printer problems.

Ensure that ‘Use Printer Offline’ isn’t checked. Sometimes, printing (ie, sending jobs to the print queue) while your printer is turned off can cause Windows to set your printer to work offline, and that can stall jobs sent later.

Once you have tried these steps, try turning the printer off for 10 minutes and then switch it back on.

smudged/distorted pages?

When printing on untraditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your printer may be printing fuzzy, blurry, and/or other faint text because of dirty print heads. All modern printers have some type of printer cleaning, self-test, and/or diagnose mode that can be performed to check and clean the printers print heads and other internal equipment used to print.

paper jam?

Turn off the printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it. Turn the printer back on.

If any/ all these steps fail please do give us a call or raise a support ticket.

 

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How do we initiate a remote support session with ABCOM?

If we need a remote support session please follow the following steps:

Navigate to https://www.fastsupport.com/

you will see the following prompts and we will supply you with a support key to add.

 

 

 

 

 

Then we should be able to take control of your computer.

 

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How do I do a speedtest from my broadband connection?

Using interactive broadband tests is not perfect but helps in giving us an indication of general internet speeds.

Before testing speeds please be mindful of the following:

  1. Downloading from the internet or adding more users will bottleneck the internet connection.
  2. Wireless will never be quite as fast as a cabled connection.
  3. Business broadband is designed differently from residential and may have certain restrictions (ie. skype , downloading  and file sharing).

When ready please navigate to www.speedtest.net 

Click on begin test

 

 

 

 

 

Once the test has completed, make a note of the Download and Upload speeds and let us know your results.

 

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How do I access voicemail on my Hosted phone?

You will be able to access all voicemails from your desk phone.You can access any voicemail from any desk phone
in the business, providing you know the Company Voice Portal number and the relevant phone’s hunt
group’s voicemail passcode.
Firstly, you will need to know the number for your Company Voice Portal. If you don’t have this code, please contact the help desk.
If you want to access a different voicemail than your own, please press the Star Key (*) on your desk
phone. Then it will prompt you for the ID of the hunt group or phone you want to access and once
entered, press Hash (#). If you do not have a list of Hunt Group Extension numbers or phone extension
numbers, we can supply this to you.
After you have entered the Extension number of the voicemail you want to access it will then prompt
you for the passcode for that extension voicemail mailbox.
After you complete all of these steps successfully, you’re in! Follow the voice prompts to navigate
through the voicemail system. If you are accessing a shared Phone or Hunt Group’s mailbox, please
record and share the passcodes with relevant personnel to avoid unnecessary lockouts, resets and
confusion.
If you get any further issues please contact the help desk at help@abcom.co.uk.

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How do I access ABCOM Hosted Exchange webmail?

OK, a nice feature of our Hosted Exchange (emails in the cloud), is you can access these anywhere without needing a mail client like Outlook.

Browse to:  outlook.hs20.net and put in your email address and password in the boxes below.

 

Click Sign In and then next. You should then be able to view your emails.

If you need further help please call us.

 

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