Management Reporting Tools

Our Horizon platform offers a number of key measurements through its reporting section, but there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls.

Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Horizon service, which will let you export the statistics you need to help manage your business.

This is available as SAAS (Software As A Service) instead of a costly setup on a dedicated server.

Key benefits:

  • No server on site – Allowing multi-site monitoring and business continuity in the event of an emergency
  • Real time stats – Wall boards with real time traffic information and alarms to ensure critical routes into the business are constantly monitored
  • Accessible from any internet-facing device – Activity and extension activity monitoring
  • Quickly and easily monitor key extension or call routes to ensure they are working  efficiently
  • Cradle to grave reporting – Monitor a call throughout its path within your organisation by seeing every divert leg and call detail, segmented for identification
  • Push reporting and alarms – Customisable push reporting and alarms to ensure the metrics critical to your business are always available to you
  • Tracking of after-hours calls – Highlight suspicious activity or unauthorised calls being made

If interested in this additional bolt on please simply give us a call. We also carry an in-house demonstration unit.

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