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Category description
- What is Downtime detector?
- What is the difference between POP and IMAP?
- How to open a shared Mail, Calendar or People folder in Outlook for Mac
- Why can't I see the Microsoft Teams Meeting add-in for Outlook?
- Spotting Spam Emails and Best Practices
- How to add Email to Iphone or Ipad
- How do I share my calendar?
- How can I recover a deleted file?
- Why is my internet connection slow?
- How do I backup my data?
- Why are the computer updates not installing?
- What do I do if I can't remember my password?
- How can I remove a virus from my computer?
- Why isn't my printer connecting to my computer?
- What should I do if my computer is overheating?
- How can I speed up my computer?
- Why won't my computer turn on?
- How do I stay safe with WIFI in hotels & Public WIFI?
- Why is my printer not printing?
- What is a computer virus?
- Adding 365 emails on Android (Outlook and Gmail)
- What if I need support outside of regular business hours?
- What is Multi Factor Authentication?
Guides
Articles about telecoms
- What is PSTN the cut off all about?
- Explain what Horizon for Teams is?
- Does the Voip system support call recording?
- Will I need to change my handsets?
- Do I have to change my phone number?
- How does VoIP Work?
- What is Horizon Integrator?
- Is VoIP the same as cloud?
- What are the benefits of a cloud-based phone system?
- What is the Horizon Call Centre?
- What is the Receptionist Console?
- What is Call queuing?
- What is a soft client?
- What does the number porting process involve from gamma?
- What happens to my numbers when I switch to Horizon Hosted Phone System?
- Can people work remotely?
- What happens if my internet goes down? Will I lose phone service?
- Will the call quality be the same with Horizon Hosted Phone System?
- Do I still need physical phone lines with Horizon Hosted Phone System?
- What is hosted telephony?
- What is Horizon Cloud PBX?
- How do I know your telecoms services are right for my business?
- Is transitioning to your telecoms service disruptive?
- Do you offer any guarantees or SLAs?
- How scalable are your telecom solutions?
- What happens if there's a telecom outage?
- Can I integrate your telecom services with my existing IT infrastructure?
- How secure are your telecom services?
- What if I need support outside of regular business hours?
- How do your telecoms pricing compare with dedicated telecom providers?
- Are your telecom services reliable, given that you're primarily an Managed Services Provider (MSP)?
Articles about Broadband
- What details do we need to move our broadband over to ABCOM?
- What is Downtime detector?
- What if I need support outside of regular business hours?
- What kind of technology or infrastructure are you using, and is it future-proofed for upcoming advancements?
- Do you offer any additional services or features like VoIP or static IP addresses?
- How secure is the broadband connection you provide, especially against cyberattacks or breaches?
- Do you offer any guarantees or compensation for service outages?
- How does your broadband pricing compare to other providers in the market?
- What is Downdetector?
- Are there any potential downtime or maintenance periods that could disrupt my service?
- How does your customer support compare to larger broadband providers?
- Are there any data limits or caps on your broadband plans?
- What measures does your business take to ensure consistent internet speeds during peak hours?
- How reliable is your broadband service compared to leading national providers?
- What is your process to review our current Broadband and quote for a suitable replacement or a better solution?
- What are the different types of Broadband?
- What are Ethernet services?
- What is Phoneline+?
- What is Direct routing for Microsoft Teams?
- What is the Big Switch off?
- What are the benefits of FTTP?
- What are the benefits of a leased line vs FTTC?
- How can I troubleshooting my network and issues with broadband speeds?
- My Internet is slow what can I do?
- How can I test the speed of my current broadband?
Category description
Cyber Essentials
Penetration Testing
Cyber Security
Articles about cybersecurity
Penetration Testing
- What is a penetration test, and why is it important?
- We've had in-house teams conduct pen tests before. Why outsource now?
- What happens if we fail the penetration test?
- Are your penetration tests automated or manual?
- How often do you recommend conducting a pen test?
- Do you only do pen testing, or do you also provide Red Teaming services?
- What if the pen test identifies vulnerabilities? Are you accountable?
- How do you differentiate from third-party pen testing organizations?
- Will Penetration Testing be disruptive to our ongoing operations?
- Why should we trust your MSP for penetration testing when there are dedicated firms for this?
Cyber Security
- What is a VPN?
- What is an Incident Response Plan?
- Why is it not a good idea to allow a companies member of staff to use a personal laptop and add VPN access and access to Sage?
- What is a Virtual Chief Information Security Officer (vCISO)?
- What is a CISO Advisor?
- How do you ensure security of client credentials?
- How do you plan to implement MFA for businesses you work with?
- What are the common types of MFA solutions?
- What risks can a business face without MFA in place?
- What are the main benefits of implementing MFA in a business?
- Why Should My Business Use MFA?
- What is dark web monitoring and how does it work?
- Do I need an Incident Response Plan?
- What is Data Loss Prevention? Why is it essential for your business?
- What is the future of cybersecurity, and how can I stay ahead?
- How does ransomware work, and what can I do if I'm attacked?
- What role does employee training play in cybersecurity?
- What is a penetration test, and why is it important?
- What are "supply chain attacks," and how serious are they?
- What are the most common types of cybersecurity threats in 2023?
- How to make employees your first line of cyber defence.
- Why is it important to have a firewall?
- Do you only do pen testing, or do you also provide Red Teaming services?
Artciles about our recycling services
- What do you use for certified hard drive wiping?
- Do you have an online portal we can view collections?
- Do you provide onsite cages we can use?
- What are your criteria for collection?
- Do you provide a certificate of disposal?
- Are you ADISA approved?
- Are Computers Recyclable?
- Who is responsible for enforcing the WEEE Regulations?
- Who do the WEEE Regulations affect?
- What are the WEEE regulations?
- What happens to our recyclables after collection?
- Can we track our recycling progress and results?
- Recycling regulations are constantly changing; how will you keep us compliant?
- We're not sure if we generate enough recyclable materials
- Recycling services are too expensive?
- We already have an existing recycling program in place.
Microsoft 365
- What is Copilot Studio?
- What is Conditional Access?
- How do you plan to implement MFA for businesses you work with?
- What are the common types of MFA solutions?
- What risks can a business face without MFA in place?
- What are the main benefits of implementing MFA in a business?
- How can MFA help in Addressing Cyber Security Risks?
- Why Should My Business Use MFA?
- How to open a shared Mail, Calendar or People folder in Outlook for Mac
- What is a GDAP?
- What is Microsoft compliance score?
- What are the benefits of Microsoft 365 compliance?
- Why can't I see the Microsoft Teams Meeting add-in for Outlook?
- What is Microsoft Entra?
- What is Microsoft Secure Score
- What is Microsoft 365 for business?
- What is Microsoft 365 and what is it used for?
- What benefits does a Microsoft managed partner bring?
- Where are the Microsoft datacentres located in the UK?
- Do you have enough expertise with Microsoft services?
- How can we be sure that our data is secure?
- Isn't it more cost-effective to handle Microsoft services in-house?
- What is Microsoft 365 Copilot?
- What is Microsoft Purview?
- What is Multi Factor Authentication?
IT Services
Hardware
IT Support
Offsite and onsite backup services
Wireless
AI
Networking
Websites and digital services
Hardware
Questions about IT support
- What is Go To Assist?
- What is your onboarding process?
- What is a Managed Service Provider (MSP)?
- What is an SLA?
- why do I need an outsourced IT support company?
- Whats is Ninja RMM?
- What is endpoint protection?
- How do I send you my hard drive / USB / Server drive in for Data Recovery?
- How do I initiate a remote support session with ABCOM?
- How does the IT support process work?
- What is Teamviewer?
- What happens if there's a major IT disaster or data breach?
- How do you stay updated with the latest tech trends and threats?
- Can we terminate the contract if we're not satisfied?
- Do we have a dedicated team or just whoever is available?
- We've had bad experiences with MSPs before. How are you different?
- How do you handle the transition from our current setup?
- What if we need specialised IT services not covered in our package?
- What is a Managed Service Provider (MSP)?
- How quickly can your team respond to emergencies?
- Are your services more expensive than hiring an in-house IT team?
- What if I need support outside of regular business hours?
- How does your pricing model for IT support differ from competitors?
Backup services
- Who are Acronis?
- Our data is frequently updated. How can your backups keep up without causing disruptions?
- How can we be sure you’ll be around in the long term to support our backup needs?
- We already have a cloud storage solution. Isn't that enough for backups?
- We're concerned about the time it will take to restore our data from your backups during a disaster recovery situation?
- What happens if we lose our internet connection? Will our backups still happen?
- We need to ensure compliance with specific industry regulations. Can you guarantee this?
- We've always done backups in-house. Why should we change our approach now?
- We're worried about the additional costs of using for offsite backups.
- How will your MSP ensure that our data backup does not fail when we need it most?
- We're not sure we can trust an outside company with the security of our data?
Articles about wireless
AI
Networking
Websites and digital services
Focusing on the key aspects of GDPR, highlighting both the protection of personal data and the adherence to compliance standards.
- What is a Virtual Chief Information Security Officer (vCISO)?
- What is a CISO Advisor?
- What is Conditional Access?
- What does the GDPR do for businesses?
- What is the difference between ICO and GDPR?
- What is an Online Safety Policy?
- What is Data Loss Prevention? Why is it essential for your business?
- What is Microsoft compliance score?
- What are the benefits of Microsoft 365 compliance?
- Is GDPR in the UK still relevant to businesses in 2023?
- What are the penalties for GDPR non-compliance in the UK?
- Is GDPR compliance mandatory for all businesses in the UK?
- What steps can businesses take to ensure GDPR compliance in 2023/2024?
- What is Microsoft Purview?
- Do you only do pen testing, or do you also provide Red Teaming services?
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