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What is a Customer Letter of Authority (LOA)?

A Letter of Authority (LOA) is a legal document that allows a customer to authorise someone- usually a dealer- to act on their behalf within agreed limits.

LOAs give customers confidence that the person they’ve appointed knows what actions they’re authorised to take.

Here is our template. If we are engaged to assist with porting of services, we will require this filled in and sent back to us.


The document also serves to provide the necessary detail that we require, to be able to submit the port on your behalf.

Several aspects must be carefully checked and completed, and we generally  offer to help complete the form on your behalf.

It may be useful to send us a current bill, to help ascertain the correct details.  We will need the correct address and company details that the losing provider holds.

Please get in touch with us for more information.

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