Do we have a dedicated team or just whoever is available?
Incoming tickets into our helpdesk are shared between all the engineers. This way we maximise the response rate and ensure all engineers are familiar with each and every clients.
The key to success for us is thorough and detailed documentation, which is always updated and we keep schematics and photos of your systems for easy access.
Within ABCOM senior staff will act as your account manager and a that is underpinned with a consistent support team familiar with your infrastructure, ensuring personalised and efficient service.