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How do I send you my hard drive / USB / Server drive in for Data Recovery?

If you cannot bring the drive to us here is the sequence to follow if shipping the unit to us direct.
The unit once recieved will be checked and where possible we will generate a quote for your consideration.

As hard disks or digital media are highly sensitive and fragile electronics, utmost care should be taken while packing and shipping to prevent them from further damage during delivery.

By adhering to these simple tips, you are providing the best possible protection. You do not want your hard disk to suffer further corruption or damage as a result of delivery. A failed hard disk drive should be handled in the same manner and care as new drives.

All media should be packed in an anti-static bubble wrap or foam. If you have more than one hard disk, they should be individually wrapped.

The wrapped media should then be placed in a box surrounded by foam, bubble wrap or packing material from the original manufacturer. To protect the drive from shock, cushioning material should be used on all sides of the box ensuring the drive does not move when the box is suddenly jarred. Please ensure that a minimum of 4cm of packing material surrounds each side of the disk. Secure the drive snugly with the same amount of cushioning on all sides to provide ample protection for the media.

Do not use a ‘jiffy’ bag
Do not send the hard disk drive in a jiffy bag – this is not adequate protection. When previous customers have sent their hard disk drives in only a jiffy bag we have often found them to be unrecoverable due to damage to the platter surface sustained during transit.

Remove unnecessary items
Remove all cables, brackets, manuals, and diskettes. Please note that if your media is a hard drive, we require you to send only your hard drive and not the full system. For further information, the Western Digital homepage gives examples on how media should be packaged for their RMA process.

RAID and Servers
For RAID array data recovery – system controller card or full server systems may be required under some special circumstances. Please contact us for details.