How does the IT support process work?

Refer to this FAQ as a general starting point and maybe the resolution is already listed.

If not then please log a Ticket with our IT Support Helpdesk.

There are 3 simple, easy ways of logging a Ticket.

By emailing, help@abcom.co.uk
By telephone 01444 871200 option 1
By clicking on the support icon on your workstation.
Once you have reached out then one of our engineers will arrange to remotely connect to your computer. As soon as you enable access we begin the troubleshooting process.

We will keep in touch with you whilst we correct the problem. Once we are happy and we’ve confirmed the fix then we will close the ticket. If the problem recurs, just get in touch. We can easily reopen the ticket as it is already in the system for reference.