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What is Go To Assist?

We use several software suites to help assist remotely with technical issues for clients.

If you are asked to go to our live remote support portion on the website we will ask you to follow some simple instructions and soon enough we will have access to your machine.

Having seeked permission we then exit with no trail of our software on your system.

GoToAssist software offers robust security features to ensure the protection of data and privacy during remote support sessions. Here are some key security features of GoToAssist:

  1. End-to-End Data Security: GoToAssist provides end-to-end data security measures that defend against passive and active attacks on confidentiality, integrity, and availability of data.
  2. Encryption: All GoToAssist data is fully encrypted, utilising strong encryption protocols like RSA public/private key encryption to safeguard data in transit and at rest [1].
  3. Organisational Controls: GoToAssist maintains a comprehensive set of organisational and administrative controls to protect the security and privacy posture of the software.
  4. Secure Remote Access: It offers secure remote access features, allowing support agents to connect to remote devices securely while maintaining data privacy.
  5. Authentication and Authorisation: GoToAssist includes authentication and authorisation mechanisms to ensure that only authorised personnel can access support sessions and sensitive data.
  6. Regular Updates: The software is regularly updated to address security vulnerabilities and enhance overall security.
  7. Compliance: GoToAssist complies with various security and privacy regulations, which further validate its commitment to security.

 

Instructions for Access

  • Navigate to this URL https://abcom.co.uk/remote-support/
  • Enter your first name
  • We will give you a support key, type this.
  • If the software has been downloaded you need to navigate to the Downloads folder on your browser.

 

Go To Assist customer support page.

Go To Assist customer support page.

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