What is your onboarding process?
Upon partnering with us for your technology needs, we initiate by deploying our specialised software on your systems. This crucial step involves removing any previous support company’s access for security reasons. Our software package includes Antivirus protection and advanced monitoring capabilities designed to identify and address potential issues within your network proactively. Additionally, with your authorisation, this software enables us to access your machines for direct support remotely.
For Support or Microsoft Office 365-related inquiries, such as access issues or email problems, contact our helpdesk for prompt investigation.
Our installed software facilitates regular patching and updates and offers service desk support for hardware-related concerns.
How to Log a Support Ticket:
Email us at email@example.com
Call us at 01444 871200 (select option 1).
Once contacted, our engineers will communicate with the affected team member, potentially connecting remotely to the device.
We maintain communication throughout the troubleshooting process through the helpdesk system and will confirm with you once the issue is resolved. In case of recurring problems, we can readily revisit the ticket, as it remains in our system for reference.
We will efficiently coordinate the necessary arrangements for hardware replacements, machine rebuilds, or system setups.
Client Portal Access:
Upon your request, we can activate access to our client portal, where you can add, monitor, and review tickets or projects.
Visit our FAQ section for useful information and common queries.
More information here:
You may be also interested in this article: