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Print

Why is my printer not printing?

Let’s assume that your printer’s drivers are up-to-date and that it has enough paper and ink or toner to print. Try turning the printer off and on. Unplug the printer and plug it back in.

Check your printer’s print queue by looking for the printer icon in the system tray and double-clicking it. The print queue shows you the status of each job as well as the general status of your printer.

The print queue shows you the status of each job as well as the general status of your printer.

A screen shot of a computer screen with a printer.

A screen shot of a computer screen with a printer.

The print queue is your best bet for troubleshooting printer problems.

Ensure that ‘Use Printer Offline’ isn’t checked. Sometimes, printing (ie, sending jobs to the print queue) while your printer is turned off can cause Windows to set your printer to work offline, and that can stall jobs sent later.

Once you have tried these steps, try turning the printer off for 10 minutes and then switch it back on.

smudged/distorted pages?

When printing on untraditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your printer may be printing fuzzy, blurry, and/or other faint text because of dirty print heads. All modern printers have some type of printer cleaning, self-test, and/or diagnose mode that can be performed to check and clean the printers print heads and other internal equipment used to print.

paper jam?

Turn off the printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it. Turn the printer back on.

If any/ all these steps fail please do give us a call or raise a support ticket.