< All Topics
Print

What is Call queuing?

Horizon Call Queuing streamlines your call management by routing incoming calls to available user groups. It’s an affordable (Paid add-on) solution to handle calls with a professional touch, ensuring constant communication and options for your callers, minimizing the chances of missed calls.

Key Features of Horizon Call Queuing:

Customized Messaging: Craft tailored welcome messages and set timed comfort messages to retain your callers.
User Breakout: Give callers an option to exit the queue and leave a voicemail.
Queue Capacity: Accommodate up to 25 calls at once.
Simultaneous Hunt Group: Ensure calls reach all available members within the Call Queue Group instantly.
Elevate your customer service experience and SEO value with Horizon Call Queuing.