Proactive monitoring and 24/7 system checks
Using the latest and comprehensive monitoring software enables to manage our clients entire infrastructure remotely.
We have real time status from head to toe on your IT systems. Backups, Virus checks, Windows Patching, IP monitoring, system resources and even logged in users.
We use pre-configured administrative and maintenance tasks which are applied to servers and workstations. These templates ensure automated triggers are acted on. Helpdesk tickets are opened and closed automatically as remedial automated actions take place (wonderful!).
We also have a comprehensive Honey to do list for patch management including the following:
- Run Windows Update: All / Critical / Important / Security.
- Run Windows Update: Service Pack
- Install Microsoft Office Updates
- Install Driver Updates (Hardware)
- Install Java updates
- Install Adobe updates
- Reboot If Needed
A fully continuous, secure support experience for all our clients.
Outsourcing to ABCOM IT services and we will have your technology safe, secure and completely monitored.
Using an ITIL (best practice IT service management) based helpdesk.
Our engineers have the full view on any potential issues, taking proactive remedial action before they manifest.
Speak to us today for demonstration or review your current setup.