Legacy systems and hardware have come under the microscope in the last year as companies across the world scrambled to move operations remote while maintaining service levels comparable to in-office work.
As the world returns to a hybrid form of work both in and outside of traditional working spaces, our technological new normal is putting strain on IT departments to ramp up modernisation.
However, the “if it aint broke don’t fix it” mindset is a hard one to shift for companies who have never felt the cold hand of creeping ransomware, or never expanded beyond local server setups. To ignore the winds of change is to knock your business into the tech weeds, especially when it comes to the continual improvement of cloud based services, the necessity of effective remote/virtual network setups in the COVID-age, and the financial, productivity and security “cost” of inaction.View post
There are more than enough reasons for updating infrastructure and providing your teams with up to date machinery capable of meeting the challenge of an always-on working culture, but still many of the sensible reasons are not heard.
The primary reason we hear for legacy systems and old hat workstations not getting a spring clean is cost, closely followed by it hasn’t broken yet, followed by awkward implementation or timescales being too long.
Here are the top 4 reasons why having a fixed workstation mindset is bad for business, bad for morale and ultimately bad for your customers.
- No matter how you look at the argument of cost effectiveness in the IT sphere, your outgoing credit should be seen as protection against error. Error, in whatever form it takes, is
lost revenue. Your IT infrastructure protects you against lost revenue through breaches, mistakes, unproductivity, lack of cohesion or access to data, and your first line defence isn’t your 1st line techie, it’s the skeleton network and hardware you’ve built to guarantee continual service in spite of the myriad things that can, and do, go wrong.
- Your service is only as good as the tech underpinning it. Whether your legacy server system needs constant TLC, or your work laptops are so inefficient your team have trouble logging onto Teams, the cost of maintaining ancient systems and outdated workspaces dwarfs the cost of new tech roll out.
Staff Morale and Productivity
Whether it’s ineffective virtual desktop access, the spinning wheel of doom or just very loud fans, your teams deserve a usable and workable workstation that’s able to handle the day to day.
But the facts show older machines take longer to fix, cost your staff more time waiting for reboots post-crashes, and slow productive work down by enormous margins, in some cases costing 21hrs of productive time per staff member per year.
- Far from the elephant in the room, network and computing security should be your absolute priority.
- IBM Security noted in a report that the average total cost of a data breach is $3.86 million, with Healthcare companies the most at risk, and up to 75% of survey respondents saying remote work will make it harder to respond to a potential data breach. 52% of respondents who have had a data breach said breaches were caused by malicious attack, the four most “popular” of which are ransomware, malware, DDoS and Phishing.
- The fix is network and tech resiliency and a well supported incidence reporting system. The fix is not maintaining legacy systems.
Although it seems obvious to say it, Tech grows old, but doesn’t retire until you make it. Legacy IT workers do retire, so there is a slowly dwindling pool of people who can actually maintain your old systems.
So what do you do?
- Work on Risk Aversion – build resilience through newer, better supported IT solutions.
- Log Upgrades – build a team of tech support who can map and prepare for upgrades.
- Communicate and prepare for the worst – exactly what it says on the tin. Prepare for an issue someday, roll out clear lines of damage limitation and what to tell team members and customers, and take all necessary precautions to reduce liability.
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