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Short answer: a Microsoft Managed Partner has a closer, invitation-only relationship with Microsoft. For you, the benefit is a provider with a stronger line into Microsoft when something needs escalating, earlier knowledge of product changes and a track record Microsoft itself has recognised.
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Invite onlyMicrosoft chooses its managed partners
Closer linkBetter routes to Microsoft when issues need escalating
Earlier insightAwareness of changes and licensing before they land
What it can mean for your business
| Benefit | Why you care |
|---|---|
| Escalation routes | Hard problems reach Microsoft engineers faster than via a normal support queue |
| Product knowledge | Advice on licences and features is current, not out of date |
| Credibility | Microsoft has looked at the partner and chosen to invest in the relationship |
| Better fit | Recommendations based on what suits you, not just what is easiest to sell |
What to ask any partner
- Ask what the status actually isPartner levels and designations differ, so ask which one and what it involved.
- Ask what changed for clientsFaster fixes, better pricing advice, smoother migrations.
- Ask for referencesA partner worth having will happily put you in touch.
Remember: a badge is a starting point. What matters is the service you receive day to day.
Sources and further reading
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