Why Sussex businesses choose ABCOM
IT support that knows your business, not just your ticket number. You get a local team you can speak to, practical advice and support that looks beyond the immediate fix.
- 70+ organisations supported
- 2-hour response under our SLA
- Supporting businesses since 1996
Four things you’ll notice working with us
Every IT company says it’s different. Here’s what that means in practice at ABCOM, and we’ve kept the receipts.
- 1
A team you get to know
You speak to the same small team in Burgess Hill. Nicola runs the helpdesk, and our engineers learn your systems, your people and your quirks.
ReceiptFamily Dental, Crawley
15 yearsof dependable support
“I always knew that if an issue arose, it would be dealt with quickly, professionally and with the level of care expected in a healthcare environment.”
Kay, Practice Manager
Read their story - 2
Security built into everyday IT
Security isn’t an extra we try to sell you. MFA, updates, backups and Microsoft 365 hardening are part of how we run your IT. We’re an NCSC Assured Service Provider – Cyber Advisor (Cyber Essentials).
ReceiptFacilities management firm
Cyber Essentialsachieved for client assurance
“Having a whole office work remotely at a flick of a switch is not something that is ever going to be easy, but the headache of the IT side was taken away.”
James, General Manager
See how - 3
Advice that fits a small business
Clear prices and honest recommendations, not the most expensive option. Managed IT starts at £65 per user per month, and we look for savings on licences and phone bills.
ReceiptSussex-wide community charity
£900+saved across three sites
“ABCOM combines drive, enthusiasm, and creativity with in-depth knowledge and excellent delivery.”
Matthew, CEO
Read the charity case study - 4
One team across IT, connectivity and phones
Your IT support, broadband and phone system sit with one team, so there’s no finger-pointing between suppliers when something stops working.
ReceiptTSS Facilities, Portslade
90 minutesfrom a 9:00am call to back up and running
“Every minute is crucial to our business, especially on a busy Monday, so we really appreciate how promptly and professionally ABCOM acted.”
James Beresford-Ward, Managing Director
Read the story
Real results for Sussex and London organisations
Three examples of what changes when a business moves its IT to ABCOM. Each links to the full story.
- The problem
- an 11-year-old server, tape backups, slow systems and a SIP trunk phone setup costing over £300 a month.
- What we did
- moved them to Microsoft 365 with automated offsite backups, set up remote access and replaced the phones with flexible VoIP.
- The outcome
- £146 saved every month, and staff were working remotely before lockdown hit.
- The problem
- round-the-clock services across several sites needed resilient, secure IT on a tight budget.
- What we did
- upgraded hardware, rolled out broadband, moved to cloud telecoms, added secure firewalls and sourced charity software discounts.
- The outcome
- seamless multi-site operations, stronger security and over £900 saved.
- The problem
- outdated systems and ad-hoc support couldn’t keep up, and the directors needed stability and compliance fast.
- What we did
- rolled out fully managed IT with Microsoft 365, SharePoint and Teams, monitoring, secure backups and a managed firewall.
- The outcome
- remote working for 40+ staff and Cyber Essentials achieved for client assurance.
- 4.9 ★from 48 Google reviews
- 70+organisations supported
- 2-hourresponse under our SLA
- 1996supporting businesses since
Who answers the phone, and who oversees the work
When you call ABCOM, you reach our own team in Burgess Hill, not a call centre.
Nicola Pont, Helpdesk ManagerLogs, prioritises and follows up every support request.
Josh Martin and our engineersFix issues remotely or on site, and look after your systems day to day.
Yann Davies, Managing DirectorOversees your account, security and IT planning.
Trevor Henry, DirectorLeads telecoms, connectivity and networking.
What starting with ABCOM looks like
No big leap. A conversation first, then a clear plan before anything changes.
- Step 1
A conversation
Tell us what’s working, what isn’t and what’s coming up for your business.
- Step 2
A review of your IT
We look at Microsoft 365 or Google, licences, devices, security and connectivity, and visit your site.
- Step 3
Agreed priorities
You get a red, amber and green plan, with clear prices, so you decide what happens first.
- Step 4
Onboarding
We coordinate the handover from your current provider, put monitoring in place and keep you updated.
Everything you need to know.
More in our Knowledge Hub.
Why choose ABCOM for IT support in Sussex?
You speak to the same small team in Burgess Hill. Nicola runs the helpdesk, and our engineers learn your systems, your people and your quirks.
How long has ABCOM supported Sussex businesses?
Since 1996, and more than 70 organisations rely on ABCOM for their IT.
Can you show a long-term client?
Yes. We supported Family Dental in Crawley for over 15 years.
Is security part of everyday IT support?
Yes. Security is built into our managed IT, with Core Secure at £89 per user per month, excluding VAT.
How quickly do you respond?
Within 2 hours for critical issues, 8am to 6pm, Monday to Friday.
Tell us what’s frustrating you about your IT
Slow systems, unanswered tickets, worries about security or a contract that’s up for renewal. We’ll listen, then give you honest advice on what to do next.
Talk to ABCOMor call 01444 871200