Remote IT support across the UK
A Burgess Hill IT team supporting businesses and charities since 1996. Manchester, Scotland, Coventry and Nottingham get the same helpdesk, security and Microsoft 365 support, delivered remotely, with on-site visits arranged through our partners.
- NCSC Assured Service Provider
- Cyber Essentials certified
- 2-hour response for critical issues
- From £65 per user
How remote-only support works
- One helpdesk for your whole team. Your staff contact our helpdesk (8am to 6pm, Monday to Friday) and we fix most issues remotely.
- 2-hour response for critical issues.
- Proactive support. We look after your devices, Microsoft 365 and security so problems are caught early.
- Remote helpdesk included. There is no call-out charge for remote support under contract.
- On-site help when you need it. We have partners who cover these areas, and we schedule on-site support for you through our helpdesk, so you still deal with one team.
What we support
- Managed IT support and helpdesk
- Microsoft 365 setup, licensing and security
- Cyber security, Cyber Essentials and Cyber Essentials Plus (we are an NCSC Assured Service Provider)
- Backups and business continuity
- Business broadband, phone systems and VoIP
- AI readiness, including Microsoft Copilot
Why businesses choose ABCOM
- Accredited: NCSC Assured Service Provider, IASME, Microsoft Partner and Acronis Gold Partner
- Rated 4.9 from 48 Google reviews
- Straight answers, no jargon, no hard sell
- Managed IT from £65 per user on a 12-month contract
Who we help
Manchester
Remote IT support for Manchester businesses and charities: helpdesk, Microsoft 365, cyber security and Cyber Essentials, delivered by our Burgess Hill team, with on-site visits arranged through our partners when needed.
Scotland: Glasgow, Edinburgh, Stirling and Ayrshire
Remote IT support for organisations in Glasgow, Edinburgh, Stirling and Ayrshire. Our partners cover these areas, and we schedule any on-site support through our helpdesk. Cyber Essentials is a UK-wide scheme, so we can guide you through certification wherever you are.
Coventry
Remote IT support for Coventry businesses, including managed IT, Microsoft 365 and cyber security, with on-site visits arranged through our partners when needed.
Nottingham
Remote IT support for Nottingham businesses, including managed IT, Microsoft 365 and cyber security, with on-site visits arranged through our partners when needed.
Frequently asked questions
Can you really support us if you are not nearby?
Yes. Most helpdesk issues, Microsoft 365 administration and security work are done remotely. When someone needs to be on site, we arrange it through our partners via our helpdesk.
How quickly will you respond?
Our helpdesk runs 8am to 6pm, Monday to Friday, and we respond to critical issues within 2 hours.
Can you help us get Cyber Essentials?
Yes. Cyber Essentials is assessed remotely, and we can prepare your business and guide you through the process wherever you are in the UK.
How much does it cost?
Managed IT starts from £65 per user. See our IT support cost guide for typical UK prices.
Is there a long contract?
Our contracts run for 12 months with 3 months notice.
Next step
Book a free 20-minute IT review and we will tell you what we would fix first. Call 01444 871 200 or send us a message.
Get a free IT review
Tell us what you need and we will come back to you. Prefer to talk? Call 01444 871 200.