Local IT people who get to know your business
ABCOM began trading in Burgess Hill in 1996 and became a limited company in 1997. We’ve grown from a local IT business into a team supporting businesses and charities across Sussex and beyond. We still believe good support starts with knowing the people and systems behind each enquiry.
- Began trading in Burgess Hill in 1996
- Became a limited company in 1997
- 70+ organisations supported
Who we are and how we work
Supporting businesses since 1996, from the same corner of Sussex. Here’s how we got here, and what working with us looks like today.
A typical desk of the time 1996Where we started
ABCOM began trading in Burgess Hill in 1996.
Trevor, at the workbench today 1997A limited company
We became a limited company in 1997, the same year Trevor joined. He’s still here, looking after telecoms, connectivity and networking.
A computer of that era Early yearsRecycling computers
In the early years we recycled computers for large organisations such as American Express, the NHS and Roche Diagnostics.
We still do it
Home of Brighton & Hove Albion The big breakInto managed IT
Winning the IT support contract for Albion in the Community, the charitable arm of Brighton & Hove Albion, took us into managed IT services.
Managed IT today
Security work in our meeting room 2024Strategic partner in cyber resilience
In May 2024 we became a member and strategic partner of the South East Cyber Resilience Centre.
Read about the partnership
The team outside the office in Burgess Hill TodayHow our team supports you
Our Burgess Hill team looks after day-to-day IT, Microsoft 365, cyber security, broadband and phone systems. Every request goes to our helpdesk, is prioritised by severity and gets a response under our SLA, within 2 hours for critical issues.
Meet the people
Photos: Amex Stadium by Barbara van Cleve, CC BY-SA 4.0. The two older computers are from Wikimedia Commons, released to the public domain, and aren’t ABCOM’s own.
Why clients stay
Many of our clients have been with us for years.
“Technology should feel invisible when it’s working properly. Our job is to make sure you barely notice it’s there, because it’s simply doing what it should.”
Yann DaviesManaging Director, ABCOM IT SolutionsWhat happens when you move your IT to us
A structured handover, so nothing falls through the gaps.
- 1
Review
We look at your Microsoft 365 or Google setup, licences, devices and security.
- 2
Handover
We coordinate with your outgoing provider to collect access, documentation and passwords safely.
- 3
Site visit
We visit your office to see your network, equipment and how your team works.
- 4
Plan and protect
You get a red, amber and green plan, regular progress updates, and monitoring and controls in place.
Your planExample
Red: do this first
- Admin accounts without multi-factor sign-in
- Backups nobody has tested
Amber: plan it in
- Licences that don’t match what people use
- Old sharing links still open
Green: already good
- Devices up to date
- Staff know who to call
The people you’ll deal with
A small, experienced team based in our Burgess Hill office.
- Yann DaviesManaging Director
Trevor HenryDirector
Nicola PontHelpdesk Manager
Josh MartinSenior Engineer
LewisEngineer- TTheoHelpdesk
BridgetAccounts
Assured Service Provider – Cyber Advisor (Cyber Essentials)
ABCOM is an NCSC Assured Service Provider under the Cyber Advisor (Cyber Essentials) scheme, which covers helping organisations put the five Cyber Essentials controls in place.
- IASME Cyber Assurance Level 2
- Cyber Essentials guidance and certification support
- ABCOM is itself Cyber Essentials certified
In the community
- South East Cyber Resilience CentreMember and strategic partner since May 2024
- Burgess Hill Business Parks AssociationMember
- Exploring the Future of AIYann Davies spoke at this Mid Sussex District Council event
Let’s talk about your IT
Tell us what you need and our Burgess Hill team will help you find a practical next step.
Talk to ABCOMWe reply to new enquiries within one working day, Monday to Friday, 8am to 6pm. Prefer to talk? Call 01444 871 200.
Questions about ABCOM
When was ABCOM founded?
ABCOM began trading in Burgess Hill in 1996 and became a limited company in 1997.
Where is ABCOM based?
Our team is at Unit 3, Ashwyn Business Centre, Marchants Way, Burgess Hill, RH15 8QY. We support businesses and charities across Sussex and beyond.
What happens when we move our IT to you?
We review your setup, coordinate with your outgoing provider, visit your office and give you a red, amber and green plan, with regular progress updates and monitoring and controls in place.
Who will we deal with?
Named people. Nicola runs the helpdesk, and our engineers get to know your systems. Meet the team.
More about ABCOM
Local IT support across Sussex: IT support in Burgess HillIT support in Brighton & HoveIT support in Crawley