IT Support in Burgess Hill for Businesses

Yes. ABCOM is based in Burgess Hill, at Unit 3, Ashwyn Business Centre, Marchants Way (RH15 8QY), and has supported local businesses and charities since 1996. We look after day-to-day IT, Microsoft 365, cyber security, broadband and phone systems for organisations in Burgess Hill, Hassocks, Haywards Heath and across Mid Sussex. Most issues are fixed remotely, and our engineers are minutes away when a site visit is needed.

Managed IT support (helpdesk, monitoring, patching, Microsoft 365 and backups), cyber security (penetration testing, vulnerability assessments, Microsoft 365 hardening and Purview), Cyber Essentials certification support, business broadband and leased lines, phone systems and VoIP, Microsoft 365 and Azure cost reviews and secure IT recycling.

Managed IT support is priced per user per month: Core is £65, Core Secure, which adds built-in cyber security, is £89, and Core Assure is from £129 with a minimum monthly fee (all excluding VAT). A 10-person Burgess Hill office on Core would pay £650 a month. You can start on a 90-day agreement (onboarding is a one-off fee) or choose a 12-month term, which includes free onboarding, a Technical Account Manager and, on Core Secure and Core Assure, a quarterly vCISO review. Notice is 1 month, effective no earlier than day 90, or after the first 12 months on a 12-month term. You can get an instant estimate on our Managed IT page or call 01444 871 200. That price covers managed support of your existing workstations, laptops and servers, and includes standard Microsoft 365 backup for every supported user. New hardware, Microsoft 365 and Office licences, server and PC image backup, disaster recovery, Cyber Essentials certificate and guidance and projects such as new broadband or phone installs are quoted separately.

Yes. ABCOM is recognised as an NCSC Assured Service Provider by the National Cyber Security Centre, part of GCHQ. It sits under the Cyber Advisor (Cyber Essentials) scheme: our Cyber Advisors are independently assessed by IASME for the NCSC and help organisations put the five Cyber Essentials controls in place. We also hold IASME Level 2.

Yes. We guide Burgess Hill businesses from a readiness review to certification. The IASME fee is £320–£600 + VAT depending on your size, and our readiness help starts from £395 + VAT, depending on how much needs fixing. See Cyber Essentials pricing.

Every ticket is covered by our 2-hour response for critical issues during support hours (8am to 6pm, Monday to Friday), and the most severe issues are handled first. Because we’re based in Burgess Hill, an engineer can usually be on site quickly when hands-on work is needed. For urgent problems, always phone 01444 871 200.

A managed handover, with no guesswork. We review your Microsoft 365 or Google setup, licences, devices and security; coordinate with your outgoing provider; and visit your site to document the equipment your team relies on. You receive a prioritised red/amber/green plan, regular progress updates and a clear route for every employee to get support. Once onboarded, we put monitoring, reporting and agreed security controls in place. Read how switching works.

Our office is at Unit 3, Ashwyn Business Centre, Marchants Way, Burgess Hill, West Sussex, RH15 8QY. Call 01444 871 200 or email hello@abcom.co.uk. We also support businesses in Brighton & Hove and Crawley.

Our service desk has a 2-hour response for critical issues during business hours (8am to 6pm, Monday to Friday). Our endpoint detection and response (EDR) software runs 24/7 on every protected device, and it is monitored around the clock by a security operations centre (SOC).

On Marchants Way, at Unit 3, Ashwyn Business Centre, RH15 8QY. Most issues are fixed remotely, and our engineers are minutes away when a site visit is needed.