Real clients. Real challenges. Real results.
How ABCOM has helped businesses, charities, schools and healthcare practices across Sussex, London and the South East with managed IT, cyber security, connectivity and AI.
- 70+ organisations supported
- Since 1996
- Sussex, London and the South East
Some of the organisations we’ve worked with
- Family Dental
- Albion in the Community
The numbers first
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Back online by 10:30 after a Monday-morning outage
TSS Facilities, Portslade, Brighton & Hove
“Every minute is crucial to our business, especially on a busy Monday, so we really appreciate how promptly and professionally ABCOM acted.”James Beresford-Ward, Managing Director, TSS Facilities
The challenge
A network switch panel failed over the weekend, so on Monday nobody in the office could work and engineers had no jobs on their PDAs.
What we did
Call logged at 9:00am; an engineer was on site and had fitted a replacement switch panel by 10:30am.
- Back up and running within 90 minutes
- Minimal disruption on a busy Monday
Family Dental15 years of secure, compliant IT for a dental practice
Family Dental, Crawley
“I always knew that if an issue arose, it would be dealt with quickly, professionally and with the level of care expected in a healthcare environment.”Kay, Practice Manager, Family Dental
The challenge
In healthcare, security, compliance and reliability are critical, and requirements grew as cyber security and regulation became more demanding.
What we did
Long-term managed IT, practical advice in plain English, and help navigating cyber security and compliance as requirements changed.
- Over 15 years of dependable support
- Confidence on security and compliance
CharityKeeping a Sussex charity connected on a tight budget
Sussex-wide community charity, 24/7 operations
“ABCOM combines drive, enthusiasm, and creativity with in-depth knowledge and excellent delivery.”Matthew, CEO
The challenge
Resilient, secure IT was needed for vital round-the-clock services across multiple sites, on a tight budget.
What we did
Upgraded hardware, rolled out broadband, moved to cloud telecoms, added secure firewalls and sourced charity software discounts.
- Over £900 saved across three sites
- Seamless multi-site operations
- Stronger cyber security and reliability
Accountancy · AINewFaster data access and private AI for a London accountancy practice
Multi-site accountancy practice, London
The challenge
Data held in a hosted environment caused slow sessions, lag and frequent disconnections across sites. The firm also needed secure, auditable access for external consultants.
What we did
Built a dedicated server (192 GB memory, 24 GB GPU) with a virtual machine running an offline large language model for report crunching. Improved cross-site and consultant access, hardened the firewall, and added EDR and ITDR.
- Faster systems, no more frequent disconnections
- A private, offline AI platform for reporting
- Stronger identity and endpoint protection
EducationNewClarity and stronger security for a Sussex education provider
Multi-site education provider, Sussex · ~15 computers and multiple iPads
The challenge
A smoother transition from the previous IT provider and a clear picture of how its Microsoft environment, devices and data were managed. Commercial Microsoft licences needed reviewing against academic options.
What we did
Coordinated the handover; reviewed the Microsoft 365 estate and devices; planned the move to academic licensing; reviewed domain security; set up iPad support and management; fixed SharePoint permissions; reviewed sensitivity labelling and data loss prevention.
- Structured IT support with a clear route for staff
- Academic licensing plan rolled out in stages
- Clear view of who can access sensitive information
Design · TelecomsModernising an industrial design company
Industrial design company, North London
“We needed to migrate from our ISDN and multiple lines to something more flexible and scalable. We definitely made the right choice. We’ve saved money too!”Derek, Managing Director
The challenge
An 11-year-old server, tape backups, slow systems and a SIP trunk phone setup costing over £300 a month.
What we did
Migrated to Microsoft 365, introduced offsite automated backups and a helpdesk, set up remote access ahead of lockdown and replaced the phone system with flexible VoIP.
- £146 saved every month on telecoms
- Remote working enabled before the crisis hit
- Staff able to manage telecoms internally
RetailTurning slow systems into growth for a Sussex retailer
Clothing design company, Sussex
“I like the fact that I now have one supplier for our technical needs, for phones and IT. They are a responsive and knowledgeable team.”Catherine, Managing Director
The challenge
Ageing systems, patchy networks, unpatched software and unreliable telecoms were holding back a fast-growing business.
What we did
Moved to Microsoft 365, linked sites with a new VoIP system, moved to cloud accounting and stock management, and added broadband failover.
- £50 a month saved on telecoms
- £90 a month saved on IT support
- Seamless remote and in-store working
Facilities managementHelping a fast-growing facilities firm stay ahead
Facilities management firm, 40+ staff
“Having a whole office work remotely at a flick of a switch is not something that is ever going to be easy, but the headache of the IT side was taken away.”James, General Manager
The challenge
Outdated systems and ad-hoc support couldn’t keep up with growth; the directors needed stability, security and compliance fast.
What we did
Rolled out fully managed IT: Microsoft 365, SharePoint and Teams, real-time monitoring, secure backups, a managed firewall and Cyber Essentials.
- Remote working for 40+ staff
- Cyber Essentials achieved for client assurance
- Ongoing proactive support
NHS · IT recyclingSecure IT asset recycling for a major NHS Trust
NHS Trust, multi-site
“Accommodating, flexible, trustworthy, and professional, meeting all our requirements with outstanding professionalism.”Tony, Project Manager
The challenge
Multi-site IT asset recycling with onsite hard drive shredding, secure data disposal and value recovery, while staying compliant and controlling cost.
What we did
Built a cloud-based asset tracking system from pickup to disposal, arranged onsite shredding at reduced cost and returned value from resaleable equipment.
- Full audit trail for every asset
- £200–£300 saved per shredding event
- Funds returned from repurposed equipment
Photos show the kind of work involved, not the clients themselves. Dental surgery photo by Thedentalguy, CC BY-SA 4.0.
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