IT support for dental practices in Sussex
Reliable systems, protected patient records and clear evidence for your compliance requirements, from a managed IT team based in Burgess Hill.
Common IT issues for this sector
The problems below come up again and again for organisations like yours.
Patient records are health data
Information about a patient’s health is special category data under UK GDPR, so it needs stronger protection than ordinary business files. Access control, encryption and tested backups all matter.
Systems that fail on a clinic day
When practice software, imaging or phones stop mid-session, appointments and income are lost. Monitoring and a fast response reduce the risk.
Evidence for NHS data security requirements
Depending on your NHS contracts, you may be asked to show evidence through the Data Security and Protection Toolkit. Cyber Essentials is a widely recognised baseline.
Phishing aimed at busy front desks
Fake supplier invoices and patient emails target reception teams. Email protection and short staff training sessions help stop them.
How we help
- Proactive monitoring and patching of surgery PCs and servers
- Secure backups that are tested, not just assumed
- Microsoft 365 set up and secured for clinical and admin staff
- Help preparing for Cyber Essentials and your toolkit evidence
- A local helpdesk that knows your practice setup
How we work with you
Free IT review
We look at your devices, licences, accounts and risks, and listen to how you work.
Written proposal
A clear proposal with per-user pricing, so you know what you are buying.
Onboarding
A planned handover from your current provider, scheduled around your busy days.
Ongoing support
A Burgess Hill helpdesk and engineers, with regular reviews as you grow.
Questions we are asked
Is patient data special category data?
Yes. Information about a person’s health is special category data under UK GDPR, which carries extra protection requirements. The ICO publishes guidance for health data.
Does a dental practice need Cyber Essentials?
It is not a legal requirement for every practice, but it is a widely recognised baseline and some contracts or insurers ask for it. The requirement depends on your own contracts, so check yours.
Do you support practices outside Burgess Hill?
Yes. We support organisations across Sussex, including Haywards Heath, Horsham, Crawley and Brighton.
Talk to a local IT team
Tell us about your organisation and we will show you where the risks and costs sit, with no obligation.