Meet the team behind ABCOM

These are the people you’ll speak to when you call, email or raise a ticket. A small team based in our Burgess Hill office, supporting businesses and charities across Sussex and beyond since 1996.

Talk to our team Our story

Based in Burgess Hill
2-hour response for critical issues
Supporting organisations since 1996

Who you’d speak to

Who picks up when you call?

Every request goes to our helpdesk, is prioritised by severity and gets a response under our SLA, within 2 hours for critical issues. Pick a situation to see who gets involved.

Pick one above, or read on and meet everyone.

Directors

You’ll often speak to our directors directly, especially when planning projects, reviewing security or changing providers.

Yann Davies

Managing Director

Yann leads ABCOM and works with clients on IT strategy, Microsoft 365, cyber security and secure AI adoption, including our AI Readiness Sprint.

Trevor Henry

Director

With ABCOM since 1997, Trevor looks after telecoms, connectivity and networking, from business broadband and leased lines to phone systems and Wi-Fi.

Helpdesk, engineering and accounts

The people who look after you day to day.

Nicola Pont

Helpdesk Manager

Runs our helpdesk, making sure every request is logged, prioritised and followed through to a fix.

Josh Martin

Senior Engineer

Handles more complex technical work and projects, and supports the wider engineering team.

Lewis

Engineer

Works on day-to-day support requests, both remotely and on site.

Theo

Helpdesk

Part of our helpdesk team, helping clients with day-to-day support requests.

Bridget

Accounts

Looks after billing and accounts, so invoices and renewals run smoothly.

How we work

What you can expect from us

Named peopleYou deal with the same small team, who get to know your systems and your business.
Plain EnglishWe explain what’s happening and what we recommend, without jargon or scare tactics.
Local and on siteOur Burgess Hill office means we can visit when hands-on work is needed.

The ABCOM team together outside our office in Burgess Hill — Outside the office, dog included

Say hello

Want to meet the team?

Tell us what you need and we’ll arrange a call or a visit to our Burgess Hill office.

Get in touch

Prefer to talk? Call 01444 871 200.

Questions about our team

See all our FAQs

Who will I speak to when I call ABCOM?

You reach our own team in Burgess Hill. Every request goes to our helpdesk, which Nicola runs, and is prioritised by severity, with a response within 2 hours for critical issues.

Can I speak to a director?

Yes. You’ll often speak to our directors directly, especially when planning projects, reviewing security or changing providers.

Can we visit your office?

Yes. Tell us what you need and we’ll arrange a call or a visit to our Burgess Hill office.

More about ABCOM

Our companyOur storyWhere we started in 1996 and how we work today.Read our story

Case studiesReal work for Sussex businesses, charities and practices.Managed IT supportCore from £65 per user per month, with a 2-hour response for critical issues.The ABCOM differenceFour things you’ll notice working with us.Company factsThe details businesses ask for when checking a supplier.

Local IT support: Burgess Hill All areas we cover