Our company
Local IT people who get to know your business
ABCOM began trading in Burgess Hill in 1996 and became a limited company in 1997. We’ve grown from a local IT business into a team supporting businesses and charities across Sussex and beyond. We still believe good support starts with knowing the people and systems behind each enquiry.
Meet our peopleTalk to ABCOM
Our story
Who we are and how we work
Supporting businesses since 1996, from the same corner of Sussex. Here’s how we got here, and what working with us looks like today.
1996 – 1997
Where we started
ABCOM began trading in Burgess Hill in 1996 and became a limited company in 1997. In the early years we recycled computers for large organisations such as American Express, the NHS and Roche Diagnostics.
Winning the IT support contract for Albion in the Community, the charitable arm of Brighton & Hove Albion, took us into managed IT services.
Today
How our team supports you
Our Burgess Hill team looks after day-to-day IT, Microsoft 365, cyber security, broadband and phone systems. Every request goes to our helpdesk, is prioritised by severity and gets a response within 2 hours under our SLA.
You deal with named people: Nicola runs the helpdesk, and our engineers get to know your systems.
Long term
Why clients stay
Many of our clients have been with us for years. Family Dental in Crawley has worked with us for more than 15 years.
When a network switch panel failed at TSS Facilities in Portslade, they called at 9:00am and an engineer had fitted a replacement by 10:30am. Read our case studies
“Technology should feel invisible when it’s working properly. Our job is to make sure you barely notice it’s there, because it’s simply doing what it should.”Yann Davies, Managing Director, ABCOM IT Solutions
Joining ABCOM
What happens when you move your IT to us
A structured handover, so nothing falls through the gaps.
Review
We look at your Microsoft 365 or Google setup, licences, devices and security.
Handover
We coordinate with your outgoing provider to collect access, documentation and passwords safely.
Site visit
We visit your office to see your network, equipment and how your team works.
Plan and protect
You get a red, amber and green plan, regular progress updates, and monitoring and controls in place.
Our team
The people you’ll deal with
A small, experienced team based in our Burgess Hill office.
Assured Service Provider – Cyber Advisor (Cyber Essentials)
ABCOM is an NCSC Assured Service Provider under the Cyber Advisor (Cyber Essentials) scheme, which covers helping organisations put the five Cyber Essentials controls in place.
- IASME Cyber Assurance Level 2
- Cyber Essentials guidance and certification support
In the community
ABCOM is a member and strategic partner of the South East Cyber Resilience Centre (since May 2024) and a member of the Burgess Hill Business Parks Association. Yann Davies also spoke at Mid Sussex District Council's Exploring the Future of AI event. See all our events and workshops.
Let’s talk about your IT
Tell us what you need and our Burgess Hill team will help you find a practical next step.
Book a free IT review