Last updated: 9 November 2026
Yes. We can research your customers, competitors and local demand, so you know who to target, what to say and where to spend before committing to a campaign or a new service.
What it can cover
Customers
Who buys, what they need and what puts them off.
Competitors
What they offer, how they present themselves and where they are weak.
Demand
What people search for and how much interest there is in your area.
Positioning
How to stand out in a crowded market.
What you receive
A short, plain-English report with findings, the opportunities worth pursuing and a clear recommended next step. We aim for decisions you can act on, not a long document.
When it is worth doing
- Before a website rebuild or a new service launch.
- Before spending on ads or direct mail.
- When enquiries have flattened and you are not sure why.
Quick answers
Do you survey our customers?
Where it helps, yes. We agree the questions and how to contact people so it follows UK data protection rules.
How long does it take?
It depends on scope. We agree a clear timescale before starting.
Not sure where to focus your marketing? Book a free 20-minute call.
Related answers and guides
Related questions
Want this sorted for you?
Talk to our Burgess Hill team about managed IT support. Free, friendly and no obligation.