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How Can We Help?
Short answer: Webex Calling is Cisco’s cloud business phone system. Calls run over the internet rather than a phone box in your office, so staff can make and take calls on a desk phone, computer or mobile, wherever they work. It suits businesses that want flexibility and a phone system that grows with them.
Want this sorted for you?Talk to our Burgess Hill team about phone systems and voip. Free, friendly and no obligation.
CloudNo on-site phone system to maintain
AnywhereDesk phone, laptop or mobile app
ConnectableWorks with CRMs through tools like Red Cactus
What you get
| Feature | Why it matters |
|---|---|
| Cloud calling | Add or remove users without engineers on site |
| Desk phones and apps | Use the same number on any device |
| Call routing and hunt groups | Make sure calls reach the right team |
| Meetings and messaging | Webex collaboration alongside calling |
| Integrations | Link to CRMs and other tools for call data and AI summaries |
Connecting to the phone network
| Option | What it means |
|---|---|
| Calling plan from Cisco | Cisco provides the numbers and connection where available |
| Cloud connect provider | A partner provides the connection and numbers |
| Local gateway | Links Webex to an existing phone line or system |
How we deliver it
- Review how you use the phoneUsers, numbers, call flows and opening hours.
- Check your internetCalls need reliable bandwidth and good Wi-Fi.
- Design and configureNumbers, hunt groups, menus and devices.
- Port your numbersMove them across with minimal disruption.
- Train and supportHelp staff get going, then support them afterwards.
Before you move: a cloud phone system is only as good as your internet connection. We check your broadband and network first.
Trademarks. Cisco and Webex is a trademark of its owner. Product details are summarised from public information and can change, so always check the vendor for current features. ABCOM is an independent IT provider.
Sources and further reading
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How ABCOM can help
Talk to a real person at our Burgess Hill office. We are an NCSC Assured Service Provider and have supported Sussex businesses since 1996.