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How Can We Help?
Here is a quick guide to Network and Internet troubleshooting.
Want this sorted for you?Talk to our Burgess Hill team about business broadband and leased lines. Free, friendly and no obligation.
- Is it just you? Check whether your colleagues are affected too.
- Restart. Restart your router and modem, then reboot your computer.
- Look for heavy use. Large downloads, streaming or cloud sync (such as Google Drive) can use up your bandwidth.
- Think about what changed. New hardware (such as a NAS drive or media player) or new software can slow the network.
- Run a speed test and note the result. Keep a log of when problems happen, as it helps us.
- Still slow? Contact us or your internet provider to check for outages. See also: My internet is slow, what can I do?
Prefer a flowchart? Download our technical flowchart for internet troubleshooting (PDF).
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How ABCOM can help
Talk to a real person at our Burgess Hill office. We are an NCSC Assured Service Provider and have supported Sussex businesses since 1996.