Last updated: 9 November 2026
Akixi is a call analytics and reporting platform that sits alongside your business phone system. It shows live wallboards and historic reports on who is calling, how long they wait and which calls are missed, and it works with Microsoft Teams, Cisco Webex Calling and Cisco BroadWorks. It suits businesses where answering calls quickly really matters, such as support desks, sales teams and reception-heavy offices.
What Akixi does
Live wallboards
Real-time queue depth and agent availability on screen, so a team sees a problem as it happens.
Historic reporting
Scheduled reports and trend analysis on call volumes, answer times and missed calls.
Call tracking
Follows inbound, outbound and internal calls from start to finish.
Call recording
A recording product that links a dashboard figure to the matching call.
CRM context
Shows customer record details alongside live calls through CRM integration.
AI scoring
Optional AI scoring of calls, which the vendor says covers every call rather than a sample.
These figures are Akixi’s own claims, not independent measurements.
Which phone systems does it work with?
| Platform | Notes |
|---|---|
| Microsoft Teams | Teams Direct Routing, Operator Connect and Teams Phone Mobile |
| Cisco Webex Calling | Cloud calling from Cisco |
| Cisco BroadWorks | Hosted voice and hybrid deployments, usually run by a service provider |
Do you need it?
- You get complaints about calls going unanswered or customers waiting too long.
- A team has targets for answer time, abandoned calls or call handling.
- Managers want to see staffing against call demand, not guess it.
- You need recordings and call data tied to your CRM.
- Your phone system’s built-in reports are too basic for what you need.
If you have five people and a simple hunt group, the reports in your phone system are probably enough. Analytics pays off when call handling directly affects revenue or service levels.
Questions to ask before you buy
Akixi is sold through partners such as telecoms providers and resellers, and it does not publish prices. Ask which products are included (analytics only, or recording and scoring too), the cost per user or per licence, the minimum term, where call data and recordings are stored, how long they are kept, and how staff are told that calls are recorded.
How ABCOM helps
We advise UK businesses on business phones and VoIP, including whether call analytics is worth adding to Microsoft Teams or Cisco Webex Calling. We check compatibility with your platform and tell you plainly whether you need it, and we help connect call data to your CRM with Red Cactus.
Quick answers
Is Akixi a phone system?
No. It is an add-on that reads call data from your existing phone platform and turns it into reports and live displays. You still need a phone system such as Teams Phone or Webex Calling.
Is Akixi only for call centres?
No. Any team that depends on answering calls well can use it, including support desks, sales teams and busy front offices. Akixi says it targets service providers and their business customers.
Can Akixi record calls?
Akixi has a recording product, and its partner programme includes Microsoft-certified Teams recording from other vendors. Recording brings legal duties, so tell callers and staff and set a retention period.
How much does Akixi cost?
Akixi does not publish prices. Pricing comes through a partner or by booking a demo, so ask for a written quote that lists every product and minimum term.
Wondering whether call analytics would help your team? We will look at your phone system and tell you honestly if it is worth it.
Related answers and guides
Sources and further reading
Related questions
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