Last updated: 8 November 2026
Agree a handover plan with a minimum overlap period, get your admin rights and documentation first, and move services in a set order. Most problems come from rushing, or from rights held by the old provider.
Before you give notice
Read your contract for notice periods, exit charges and what counts as your data. Then ask for the essentials: admin logins, domain registrar details, DNS, firewall configuration, backup details and a licence list.
Plan the move
| Step | What happens |
|---|---|
| 1. Documents | Collect network, licence and credential records |
| 2. Overlap | Both providers can act for at least a month |
| 3. Security and monitoring | New provider takes over protection and alerts |
| 4. Email and licences | Move licences and admin rights to the new provider |
| 5. Helpdesk | Switch the support route last |
| 6. Clean-up | Remove the old provider’s access everywhere |
Be fair about handover work
Handover takes time, and many providers charge for it. It is better to agree this up front than to argue about it afterwards.
Remove the old access
After the move, remove the old provider’s admin roles, delegated access, remote tools and VPN accounts, and change shared passwords.
Quick answers
How long does a change of IT provider take?
Usually four to eight weeks for a small business, depending on contract notice and how much needs migrating.
What if the old provider will not hand over?
Ask the business owner to request the information in writing and keep records. If it is still refused, take legal advice.
ABCOM manages transitions with a written plan and a fixed start date. Book a free 20-minute call.
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