If you need something outside your support package, we’ll quote it clearly before any work starts. There are no surprise invoices. You’ll always know whether something is included or chargeable.
Typically included in managed support
- Helpdesk support for covered users and devices
- Monitoring, patching and maintenance
- Microsoft 365 user and licence administration
- Starters, leavers and routine changes
Typically quoted as a project or add-on
- Office moves and new site set-ups
- Server replacements, migrations and major upgrades
- New network or Wi-Fi installations
- Cyber Essentials certification and readiness work
- Out-of-hours or weekend work
- Hardware and software purchases
- Phone systems, broadband and leased lines
Support outside normal hours
Our support desk is open 8am to 6pm, Monday to Friday. If you need cover outside those hours, for example for shift workers or planned weekend work, we can include it in your agreement or book it for a specific job.
Your agreement sets out exactly what’s covered. If you’re unsure, just ask. See all our services or get in touch.
Want this looked after for you?
ABCOM has supported Sussex businesses and charities since 1996 and is an NCSC Assured Service Provider – Cyber Advisor (Cyber Essentials). Talk to a real person about your IT.
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How ABCOM can help
Talk to a real person at our Burgess Hill office. We are an NCSC Assured Service Provider and have supported Sussex businesses since 1996.