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How Can We Help?
Short answer: MyGlue is a secure online portal from Kaseya where your IT provider shares your IT documentation and passwords with you. Instead of knowledge living in one engineer’s head or a spreadsheet, your set-up, supplier details and procedures are written down, searchable and under your control.
Want this sorted for you?Talk to our Burgess Hill team about managed it support. Free, friendly and no obligation.
One placeDocuments, diagrams and procedures kept together
SecurePassword sharing with access controls and an audit trail
YoursYou can see how your IT is set up, any time
What you can keep in it
| Information | Why it helps |
|---|---|
| Network and device details | Faster fixes because engineers do not start from scratch |
| Supplier and contract information | Broadband, phones and licences all in one list with renewal dates |
| Procedures | Starter and leaver checklists done the same way every time |
| Shared passwords | Stored in a secure vault instead of emails and spreadsheets |
| Key contacts | Who to call, and who is authorised to ask for changes |
What clients get from it
- Documented at onboardingWe record how your systems are set up as we take them on.
- Kept up to dateChanges are logged as part of normal support.
- Available to youYour authorised people can look things up and share securely.
- Ready for emergenciesIf something goes wrong, the information to fix it is already to hand.
Tip: never keep shared passwords in spreadsheets or email. The NCSC recommends using a password manager, and a documentation vault gives you that with access controls and an audit trail.
Trademarks. Kaseya, MyGlue and IT Glue is a trademark of its owner. Product details are summarised from public information and can change, so always check the vendor for current features. ABCOM is an independent IT provider.
Sources and further reading
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ABCOM has supported Sussex businesses and charities since 1996 and is an NCSC Assured Service Provider – Cyber Advisor (Cyber Essentials). Talk to a real person about your IT.
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How ABCOM can help
Talk to a real person at our Burgess Hill office. We are an NCSC Assured Service Provider and have supported Sussex businesses since 1996.