You’ll have a dedicated account manager and a core team of engineers who know your business. We don’t route you through an anonymous call centre. The people answering your calls are familiar with your systems, your staff and your history.
Why continuity matters
- You don’t have to explain your setup every time you call.
- Problems are fixed faster because engineers know how your network, Microsoft 365 and applications are configured.
- Recurring issues are spotted and resolved at the root, not patched one ticket at a time.
- Your account manager understands your plans and can advise on budgets and upgrades.
How the team works
Your core team handles day-to-day support. Behind them, specialists in networking, cyber security, connectivity and telecoms step in when needed. Everything is recorded in our helpdesk system and your documentation, so anyone on the team can pick up where a colleague left off during holidays or busy periods.
Regular reviews
Your account manager holds regular reviews with you to look at support trends, security, upcoming renewals and what’s next for your IT.
Meet the team on Our People, or read more about the ABCOM difference.
Want this looked after for you?
ABCOM has supported Sussex businesses and charities since 1996 and is an NCSC Assured Service Provider – Cyber Advisor (Cyber Essentials). Talk to a real person about your IT.
Also read
How ABCOM can help
Talk to a real person at our Burgess Hill office. We are an NCSC Assured Service Provider and have supported Sussex businesses since 1996.