Straight answers on IT, security & AI for UK businesses
ABCOM is an NCSC Assured Service Provider in Burgess Hill, West Sussex, supporting businesses and charities across Sussex since 1996. Search every answer on IT support, cyber security, Cyber Essentials, Microsoft 365, broadband, phones and AI, or jump to your question.
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Every topic, one place
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The questions we get asked most
Short, answer-first, with the source page so you can check it.
How much does managed IT support cost?
Managed IT support is priced per user per month: Core is £65 and Core Secure is £89, both excluding VAT. Core Secure adds continuous vulnerability monitoring, a security baseline, Cyber Essentials-aligned controls and monthly security reporting.
How do you take over from our existing IT provider?
Through a managed handover. We review your Microsoft 365 or Google setup, licences, devices and security, coordinate with your outgoing provider, and visit your site to document the equipment your team relies on.
Is ABCOM an NCSC Assured Service Provider?
Yes. ABCOM has been recognised as a National Cyber Security Centre (NCSC) Assured Service Provider under the Cyber Advisor (Cyber Essentials) scheme: our Cyber Advisors are independently assessed by IASME for the NCSC and help organisations put the five Cyber Essentials controls in place.
How much does Cyber Essentials cost?
The IASME certification fee is £320–£600 + VAT depending on your size. Our readiness help ranges from £295 to £2,500 + VAT depending on how much needs fixing.
Do you support charities?
Yes. We work with many charities across Sussex, helping them use Microsoft’s non-profit licensing, stay secure on a limited budget and meet their trustees’ responsibilities.
Where is ABCOM based and which areas do you cover?
Unit 3, Ashwyn Business Centre, Burgess Hill, West Sussex RH15 8QY. We support businesses and charities in Burgess Hill, Haywards Heath, Crawley, Brighton and across Sussex, with remote support for teams further afield.
The services behind the answers
Prefer to talk it through? Each topic maps to a service page.
Managed IT Support
Support priced per user per month. Core from £65, Core Secure £89, excluding VAT.
Cyber Security
Security services from an NCSC Assured Service Provider.
Cyber Essentials
From readiness to certification. IASME fee £320–£600 + VAT.
Microsoft 365 Support
Licensing, security and day-to-day Microsoft 365 support.
Business Broadband & Leased Lines
Business connectivity, from broadband to leased lines.
Phone Systems & VoIP
Hosted telephony and business phone systems, including Teams calling.
AI Readiness Sprint
A structured start for businesses getting ready for AI.
IT Recycling
Secure IT recycling and asset disposal.
The numbers behind the answers
Pricing, process and coverage, drawn from the figures published on our pages.
Managed IT support: price per user
Per user per month, excluding VAT. Core Secure adds vulnerability monitoring, security baseline and monthly reporting.
Indicative only. A fixed quote follows a free IT review. One-year minimum term, 3-month cooling-off period.
Cyber Essentials: what you pay
Two separate costs, both plus VAT.
Fixed price confirmed after a free readiness call.
Switching IT provider: how the handover works
A managed handover with no guesswork.
Review
Microsoft 365 or Google, licences, devices and security
Coordinate
We liaise with your outgoing provider
Site visit
Document the equipment your team relies on
Red / amber / green plan
Prioritised actions, regular updates, monitoring & reporting
What the Knowledge Hub covers
Articles per topic (each article counted once). Click a bar to jump to the topic.
What the official sources say
Independent figures and guidance, each linked to where it came from. Checked 1 October 2026.
small businesses suffer a cyber incident every year.
NCSC: Small organisations guide to cyber securitysmall organisations in the UK, with between 0 and 49 employees.
NCSC: Small organisations guide to cyber securityplus VAT for Cyber Essentials certification, priced by organisation size.
NCSC: Cyber Essentials overviewMicrosoft states Microsoft 365 Copilot prompts, responses and Microsoft Graph data aren’t used to train its foundation LLMs.
Microsoft Learn: Copilot data, privacy and securityThe 5 Cyber Essentials technical controls
As set out by the NCSC. Read the NCSC overview
- FirewallsA security filter between the internet and your network.
- Secure configurationSet up computers securely to limit ways in.
- Security update managementStop criminals using known software vulnerabilities.
- User access controlControl who can access data and services, and how much.
- Malware protectionStop viruses and malicious software causing harm.
Popular
Newest
Recently updated
Full article indexevery article, grouped by topic
Talk to a person who picks up the phone.
A small Burgess Hill team, open Monday to Friday, 8am to 6pm. Book a free IT review and we’ll talk it through.
Sources and further reading
- NCSC: Cyber Essentials overview – the five controls, certification routes and pricing
- IASME: Cyber Essentials – the NCSC’s Cyber Essentials delivery partner
- NCSC: Cyber Advisor scheme – NCSC-assured advice for small and medium-sized organisations
- NCSC: Small organisations guide to cyber security – practical steps on email, accounts, devices and backups
- NCSC: Phishing scams – how to spot and report them – reporting scam emails, texts, calls and websites
- ICO: UK GDPR guidance and resources – the regulator’s guidance for organisations
- Microsoft Learn: Data, privacy and security for Microsoft 365 Copilot – how Copilot handles organisational data
How to read this page. Pricing and process figures come from ABCOM’s published service pages, linked beside each answer. Figures and guidance from outside ABCOM are attributed to their source above and were checked on 1 October 2026. This hub is general guidance, not legal advice.